Category: Customer Service
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Mad customer service letter
A mad lady who was overcharged for her M&S sandwich gets the best compensation I can think of. Have a good weekend!
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Guest post by Rosemary MacCabe: Cheap with chips
Our pal Rosemary MacCabe, Irish Times journalist and fashion blogger, is looking for your advice. Thanks for the post Rosemary! Hi there! Seeing as I’ve stopped writing my own blog, I thought I’d send you a wee rant from an experience I had recently, because I genuinely want to know what people would think. So what…
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Your CheapEats Customer Service Charter
Bad service is endemic in Ireland, and there’s little or no agreed base line standards – until now. We’ve taken the best and most popular of your suggestions and used them to compile the CheapEats Customer Service Charter. We hope it will be a handy guide when you’re eating out. We also hope that it…
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A customer service crisis?
We’ve been writing about customer service all week. I neglected to mention a gastropub where receiving any attention from the staff – to get menus, order, ask for water, or pay – was a real struggle. In one Dublin pub, the barman grunted at me when I asked if he’d exchange an unopened packet of…
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Guest post from the Consumers Association of Ireland: Your restaurant rights
We’re joined today by Dermot Jewell of the Consumers Association of Ireland, who has kindly agreed to answer some questions on the rights and responsibilities of restaurant customers. Founded in 1966, the CAI is an independent, self-funded and non-profit organisation which works to protect and strengthen the rights of all Irish consumers. Q. If the…
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Resolving a customer’s complaint
Mistakes happen. Human beings behave unpleasantly, and sometimes decent businesses have very off days. It’s how they deal with the fallout that determines whether or not the customer returns. Over a week ago, the local manager of a Diep takeaway branch put me off ever returning again. Here’s what happened.
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Bloggers recommend: Ireland’s best customer service
Taking a break from the relentless recital of bad customer service, I thought I’d highlight some spots where I’ve had positive experiences. Although there’s a serious problem with customer service in too many Irish restaurants, I’ve no doubt that I was very unfortunate to have five bad service experiences, across six locations, in eight days.…
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Customer service catastrophe #2: Harvey Nichols Cafe, Dundrum
The service has never been great here. On our first visit the waiting staff, serving nobody in particular, seemed exceptionally busy, and a little bit scatterbrained. My sister Barbara had almost finished her (delicious) Chicken Schnitzel burger by the time she got the plain mayonnaise she’d asked for – three times. Getting the staff’s attention…
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A week of customer service catastrophe: Toto of Talbot Street
I’m a liar. I’m a misogynist. I’m repulsive. I’m invisible. And I like eating food off dirty tables. Actually, I’m none of those things, but that’s the way I’ve been treated in a series of Dublin restaurants and takeaways since I returned from India. The Parade of Bad Service shows no sign of ending, and…
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“Gourmet” burgers? Or Gourmet burgers? – GBK review
Gourmet burgers. Already, before I finish this sentence, one of two things is happening: 1. You’re suddenly feeling hungry, and juicy, or 2. You’re discovering that you have something called hackles, watching with a sense of distant horror as they rise, spluttering at the indecency of something so prosaic as a burger – a burger!…