The service has never been great here.
On our first visit the waiting staff, serving nobody in particular, seemed exceptionally busy, and a little bit scatterbrained. My sister Barbara had almost finished her (delicious) Chicken Schnitzel burger by the time she got the plain mayonnaise she’d asked for – three times. Getting the staff’s attention consumed about half our eating time. In fairness, when it did arrive the waiter was genuinely apologetic.
Yes, the service was slooooow. But it was friendly, which made it tolerable. We even overlooked the very unpleasant smell when we went inside to pay. The food, enjoyed while sitting outside in Dundrum Shopping Centre’s courtyard by the fountain on a sunny day, made up for it.
Overlooking the problems, we went back again last week…
It was to be the second time in seven days whereby I experienced poor service. We waited for outside seating, and after being ignored by the waiting staff, we sat ourselves at one of the many dirty tables.
I guess we just assumed that someone would come and clean it, a not unreasonable expectation. After waiting over five minutes, the waitress finally came and brought us menus. She placed them on our filthy dirty table and walked away without asking if we wanted drinks or water, or saying a word.
We had a look at the menu, saw nothing that jumped out, and looking again at the filth around us, realised that this wasn’t going to be a pleasant experience. We got up and left, heading instead to The Counter, a great burger joint with excellent service, just two doors down. I won’t be going back to Harvey Nichols.